About Us
About Spiderlink Web Services:
Spiderlink is an Internet Services company that specializes in Windows based high-speed web site hosting. Our primary services are shared and dedicated hosting plans. The company has focused on web site hosting, colocation and administration services for companies with extensive technical requirements as well as large bandwidth requirements. This focus has enabled us to become experts in servicing and supporting our client's needs. We manage over 300 web sites 

We do NOT provide any of the following services:
- Dial-Up Access
- Web Site Design and Development
- T-1 lines
- Unix Hosting

Customer Service:
Spiderlink’s employees are highly skilled, so you can always count on fast, personalized service. Spiderlink provides 24 hour 7 days a week support for all our customers. Support can be accessed via the phone, email, or pager depending on your needs. Our engineers can be reached at all times through our emergency support pager. We also have installed proactive emergency alert software, which automatically corrects server related problems and pages us in the event that any service is disrupted.

The Network:
Spiderlink’s servers are located at Epoch Networks in Los Angeles California, a division of VitalStream. Epoch's tier-1 optical network and Multi-Protocol Label Switching (MPLS) enabled backbone spans both private and public-based transports. The facility is located in a major Internet exchange in close proximity to most other major exchanges. They have multiple Internet carriers with in-building SONET ring (up to OC48) and is composed of MCI Worldcom, PacBell, At&T, Level 3, Quest, Nextlink, GST, and others.

The data center is located in a secure building adjacent to three banks, and is located under ground next to the bank vaults. Security in the building is unparalleled, with bulletproof windows in the lobby, and a zone 4 earthquake rating able to withstand an 8.3 earthquake. There are generators on site with 30 days worth of fuel to keep the entire building up and running during any kind of power outage, which is also used as an alternate power grid for the city of Los Angeles.